Xin88 takes your privacy seriously. This document clearly explains how we collect, store, use, and protect your personal information as a member of our platform in Malaysia.
All data transmitted between your browser and xin88's servers is protected with 256-bit SSL encryption, ensuring no third party can intercept your sensitive information.
Your personal data is stored on servers protected by firewalls and multi-layered access control systems. Only authorised staff may access member information.
Xin88 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
You have the full right to access, update, and request deletion of your personal data at any time through our customer support channels.
The xin88 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all our data handling practices comply with local legislation.
In the event of any security incident involving your data, xin88 is committed to notifying affected members within the timeframe stipulated under PDPA guidelines.
Welcome to xin88's Privacy Policy. This document is an agreement between you as a user and xin88 as the platform operator regarding how we handle your personal data. We understand that privacy is not merely a technical matter — it is a matter of trust.
Xin88 is an online betting and gaming platform serving users in Malaysia. As a platform trusted by hundreds of thousands of members, we take our responsibility over your personal data extremely seriously. Every decision related to data handling is made with the interests and security of our members as the top priority.
By registering and using the xin88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us for assistance with closing your account.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy xin88 for a full overview of your rights and responsibilities as a member.
Xin88 collects several categories of information depending on how you interact with our platform. We only collect information that is genuinely necessary to provide a safe, efficient, and responsible service.
When you register, update your profile, or carry out transactions on the xin88 platform, you voluntarily provide the following information:
When you use the xin88 platform, our systems automatically record certain technical information to ensure security and a better user experience:
In certain situations, we may receive information about you from trusted sources, such as third-party identity verification service providers we use for the KYC process, or financial institutions that verify your payment details. This information is used solely for the stated purpose and handled with the same level of protection as data you provide directly.
Xin88 never collects credit card numbers or payment card information directly. All payment transactions are processed through a secure payment gateway that complies with PCI DSS standards.
Xin88 uses your personal data solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:
xin88 does not use your data to make automated decisions that have a significant impact on you without human review, except in cases of fraud detection that require immediate action to protect your account.
Xin88 does not sell or rent your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your information with trusted parties to enable the platform to operate smoothly and securely.
We work with third-party service providers who act as data processors on our behalf. They are only permitted to use your data in accordance with our instructions and are bound by strict confidentiality agreements. These partner categories include:
Xin88 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required by Malaysian law or a valid court order. In such situations, we will endeavour to notify you in advance where permitted by law.
Every third party that receives your data is required to comply with security and privacy standards comparable to those of xin88. We conduct regular reviews of our service partners to ensure ongoing compliance.
Protecting your personal data is xin88's top priority. We continuously invest in the latest security infrastructure to ensure your information remains protected against increasingly sophisticated cyber threats.
Access to member personal data within the xin88 organisation is strictly limited based on the principle of minimum access rights. Our staff may only access data necessary to perform their duties, and all access is logged and monitored. All staff who handle member personal data are required to undergo regular privacy and security training.
Although we take all reasonable precautions, no system is completely immune to threats. You also play an important role in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials.
Xin88 uses cookies and similar tracking technologies to enhance platform functionality, understand how you use our services, and maintain the security of your session. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintain login sessions, security and core platform functionality. | Session / 30 days | No — required for the platform to function |
| Performance Cookies | Collect analytical data on platform usage for improvements. | Up to 12 months | Yes — via browser settings |
| Functional Cookies | Remember your language preferences, themes and personal settings. | Up to 6 months | Yes — via account settings |
| Security Cookies | Detect suspicious activity and prevent unauthorised access. | Session | No — critical for security |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your gaming experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and global privacy best practices, you have several important rights regarding your personal data held by xin88.
You have the right to request a copy of the personal data we hold about you.
You may request that we update or correct any inaccurate data.
Under certain circumstances, you may request deletion of your personal data.
You may object to the processing of your data for direct marketing purposes.
You have the right to receive your data in a machine-readable format.
You may request a restriction on data processing under certain circumstances.
To submit any request related to the above rights, please contact our support team via live chat or email. We will process your request within 14 business days. Some requests may require additional identity verification before we can proceed.
Xin88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
While your account is active, we retain all profile information, transaction history, and activity records necessary to provide you with the full service.
After your account is closed, xin88 retains your personal data for a minimum of 7 years as required by Malaysian financial and anti-money laundering laws. After this period, your data will be securely deleted or anonymised.
Technical access logs and session data are stored for a maximum of 12 months for security and fraud detection purposes before being automatically deleted.
When your data is no longer needed and the mandatory retention period has expired, xin88 uses secure deletion methods to ensure the data cannot be recovered.
Xin88 may contain references to third-party services or content, including game providers, payment providers, and technology partners. It is important to understand that xin88's Privacy Policy applies only to our own platform.
Any third-party platforms, services, or applications you access through xin88 have their own separate privacy policies. xin88 is not responsible for the privacy practices of those third parties. We recommend reading the privacy policy of any third party before providing them with your personal information.
Third-party game providers operating within the xin88 platform receive only the minimum technical data required to deliver game content. They have no access to your financial information or full identity details.
Xin88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operating practices, new legal requirements, or improvements in how we protect your data.
When material changes occur, we will notify you through:
The "Updated" date at the top of this document will always reflect the latest version. Continued use of the xin88 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how xin88 handles your personal data, our team is ready to assist through the following channels:
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory body in your jurisdiction.
Enjoy a safe, transparent and responsible online gaming experience. Your data is protected, your privacy respected.